Privacy policy

Who is responsible?

FT4A.com is a service of Ostjes, Zwarte Zusterslaan, 9990 Maldegem, Belgium, company number 2.160.222.464. Ostjes is responsible for processing your personal data on this website and in the FT4A software. For questions about privacy, please use the contact form.

Which data do we process?

• Account: your name, username, email address and password (stored encrypted).
• Orders: your billing details, the chosen package, its term and your licence key.
• Payments: payments are handled by Mollie. We only see the status of the payment, never your bank or card details.
• Licences: when you activate the software, we store a code for the device and the type of device (for example Windows or iPad), so that a key works on a limited number of devices.
• Exercises you share: title, explanation, file and your name as author. Other members see this information in the members' database.
• Contact: your name, email address and message when you use the contact form.
• Technical data: your IP address and browser details in the server's log files.

Why do we process this data?

• To provide your account, membership and licence (performance of the contract).
• To handle orders and keep invoices (legal obligation).
• To answer your questions and inform you about your membership, for example when it is about to expire.
• To keep the website secure and working properly (legitimate interest).

We do not sell your data and do not use it for other companies' advertising.

Who do we share data with?

Only with parties that help us provide the service: our hosting company (the website's server), Mollie (payments) and our email provider. They only process the data on our behalf. If the law requires it, we pass data on to the competent authorities.

How long do we keep data?

• Account data: as long as your account exists. You can have your account deleted at any time.
• Orders and invoices: as long as accounting law requires.
• Shared exercises: until you delete them or have your account deleted.
• Messages via the contact form: as long as needed to handle your question.

Cookies and local storage

We only use cookies that are needed for the website to work: to keep you logged in, for the shopping cart and to record how an order came in (WooCommerce). The software and the online software store your exercises, settings and licence in your device's local storage. We do not use advertising cookies.

Your rights

You have the right to access your data, have it corrected or deleted, restrict its processing, object and take your data with you. Send your request via the contact form. We will reply within one month. If you are not satisfied, you can file a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

Security

The website uses a secure connection (https). Passwords are stored encrypted and the files of the exercise database are kept in a protected folder.

Changes

We may change this privacy policy. The version on this page is always the version that applies.